Terms Of Use

Last Updated: 04 July 2026

1. Introduction

Welcome to Calyx Softs.

These Terms of Use govern your access to and use of the Calyx Softs website, its content, enquiry forms, communications, digital services, and related systems, including the Ask Caly website assistant.

By accessing or using this website, you agree to these Terms of Use. If you do not agree to them, you should not use the website.

These Terms of Use relate primarily to use of the website. Any paid or formally agreed services supplied by Calyx Softs will be governed by separate contractual documents, which may include a Master Services Agreement and an applicable Scope of Work.

2. About Calyx Softs

Calyx Softs provides intelligent sourcing services and agreed commercial support for buyers, suppliers, and Trade-Support Partners operating within soft-commodity and related supply chains.

Depending on the agreed service, our work may include:

  • Requirement intake and clarification

  • Market mapping and research

  • Supplier research

  • Buyer research

  • Trade-Support Partner research

  • Counterparty research

  • Evidence and documentation review

  • Commercial-fit assessment

  • Sourcing analysis

  • Opportunity identification

  • Structured profiles and reports

  • Workflow and progress reporting

  • Recommended next actions

  • Other deliverables expressly agreed in a Scope of Work

The precise services, deliverables, assumptions, exclusions, service period, and fees for a client engagement will be set out in the applicable Scope of Work.

Calyx Softs is not:

  • A marketplace

  • A commodity trader

  • A stockholder

  • A broker

  • A customs broker

  • A logistics provider

  • A payment intermediary

  • A payment guarantor

  • A financial adviser

  • A legal adviser

  • A tax adviser

  • A regulatory authority

  • A sanctions adviser

  • A certification body

  • A compliance certifier

  • A transaction principal

  • A guarantor of commercial outcomes

Unless expressly agreed in writing, Calyx Softs does not negotiate, conclude, execute, finance, insure, transport, store, inspect, certify, settle, or guarantee transactions on behalf of users or clients.

3. Website Information

Information published on this website is provided for general informational purposes.

We make reasonable efforts to maintain accurate and current content. However, website information may become incomplete, outdated, unavailable, or unsuitable for a particular purpose.

We do not represent or warrant that website content will always be:

  • Accurate

  • Complete

  • Current

  • Available

  • Reliable

  • Suitable for a particular purpose

  • Applicable to your circumstances

You should independently verify any information before relying on it for commercial, operational, legal, financial, regulatory, compliance, or strategic decisions.

Website content does not form part of a client engagement unless it is expressly incorporated into a signed agreement or Scope of Work.

4. Intelligent Sourcing Services

Calyx Softs may provide intelligent sourcing services through:

  • The Standard Plan

  • The Advanced Plan

  • The Premium Plan

  • A separately agreed one-off service

  • A seasonal service

  • Another service expressly described in a Scope of Work

Published plan descriptions and prices are indicative starting points only.

A service does not begin solely because a user submits an enquiry, selects a plan, receives an automated response, attends a call, or receives preliminary information.

Before paid services begin, Calyx Softs may require:

  • Review and acceptance of the enquiry

  • Agreement on scope and deliverables

  • Completion of onboarding information

  • Approval of a Scope of Work

  • Acceptance of contractual terms

  • Payment or satisfaction of agreed payment conditions

Where there is any inconsistency between website content and a signed agreement, the signed agreement will take precedence.

5. No Guarantee of Commercial Outcomes

Calyx Softs does not guarantee:

  • The availability of suppliers

  • The availability of buyers

  • The availability of Trade-Support Partners

  • Product availability

  • Product quality

  • Product specifications

  • Commercial pricing

  • Delivery performance

  • Counterparty performance

  • Supplier performance

  • Buyer conversion

  • Regulatory compliance

  • Sanctions compliance

  • Certification validity

  • Transaction completion

  • Contract completion

  • Commercial success

  • Any other business outcome

Any supplier profile, buyer profile, Trade-Support Partner profile, market information, sourcing analysis, opportunity, recommendation, report, or commercial insight is based on information available at the relevant time.

Research findings and recommendations do not constitute a guarantee that an organisation is suitable, solvent, reliable, compliant, available, or willing to transact.

Commercial decisions remain the responsibility of the user or client.

6. Evidence and Counterparty Information

Calyx Softs may review publicly available information, information supplied by users or third parties, and documents provided during an engagement.

We may identify evidence gaps, inconsistencies, review signals, or matters requiring further investigation.

Unless expressly confirmed in writing following an agreed review process, references to a supplier, buyer, service provider, or other organisation do not mean that the organisation has been:

  • Verified

  • Approved

  • Certified

  • Audited

  • Endorsed

  • Recommended without qualification

  • Cleared for legal or regulatory purposes

  • Cleared for sanctions purposes

  • Confirmed as financially sound

Users and clients remain responsible for carrying out their own due diligence and obtaining appropriate professional advice.

7. User Responsibilities

You remain responsible for:

  • Evaluating whether information is suitable for your needs

  • Conducting commercial due diligence

  • Conducting legal and regulatory checks

  • Conducting sanctions and compliance checks

  • Confirming product specifications

  • Verifying certifications and documents

  • Assessing counterparty suitability

  • Obtaining legal, financial, tax, insurance, or regulatory advice

  • Negotiating contractual terms

  • Approving counterparties

  • Making purchasing and sales decisions

  • Entering into and performing transactions

You should not rely solely on website content, automated responses, preliminary profiles, or general sourcing information when making material business decisions.

8. Ask Caly

Ask Caly is an automated website assistant designed to:

  • Provide general information about Calyx Softs

  • Explain the available service plans

  • Answer common introductory questions

  • Collect enquiry information

  • Help route enquiries for human review

Ask Caly may use automated technologies and artificial intelligence to generate responses.

Responses produced by Ask Caly:

  • May be incomplete

  • May contain inaccuracies

  • May misunderstand a question

  • May not reflect current circumstances

  • May not reflect current market conditions

  • May require human review

  • Do not constitute professional advice

  • Do not create a contract

  • Do not confirm acceptance of an engagement

  • Do not approve a supplier, buyer, or Trade-Support Partner

  • Do not confirm that an organisation has been verified

Ask Caly does not provide:

  • Legal advice

  • Financial advice

  • Tax advice

  • Investment advice

  • Regulatory advice

  • Compliance clearance

  • Sanctions advice

  • Certification

  • Transaction approval

You should not provide Ask Caly with passwords, payment-card details, bank-account credentials, confidential legal advice, special-category personal data, or other information that is not reasonably necessary for your enquiry.

9. Enquiries and Submissions

You may contact Calyx Softs through:

  • Ask Caly

  • Website forms

  • Email

  • Telephone

  • Social media

  • Meetings

  • Other approved communication channels

Submitting an enquiry does not:

  • Create a contract

  • Confirm acceptance of a project

  • Reserve capacity

  • Create an obligation to provide services

  • Confirm a price

  • Confirm a start date

  • Guarantee that Calyx Softs will accept the engagement

All enquiries are subject to review.

We may request further information before deciding whether an enquiry is suitable.

We reserve the right to decline an enquiry, project, opportunity, or proposed engagement where permitted by law.

You must ensure that information submitted to Calyx Softs is accurate, lawful, and not misleading.

10. Service Agreements

Where Calyx Softs agrees to provide paid services, the engagement may be governed by:

  • A Master Services Agreement

  • A Scope of Work

  • An order form

  • An invoice or payment schedule

  • A data-processing agreement

  • Additional written terms agreed by the parties

The applicable Scope of Work may define:

  • The selected plan or service

  • The service period

  • Included services

  • Deliverables

  • Reporting cadence

  • Client dependencies

  • Assumptions

  • Exclusions

  • Fees

  • Billing frequency

  • Payment terms

  • Start conditions

  • Change-control arrangements

  • Termination arrangements

If there is a conflict between these Terms of Use and a signed client agreement, the signed client agreement will govern the contracted services.

11. Third-Party Information and Organisations

The website or our services may refer to:

  • Suppliers

  • Buyers

  • Trade-Support Partners

  • Logistics providers

  • Inspectors

  • Certification bodies

  • Trade associations

  • Financial institutions

  • Consultants

  • Professional advisers

  • External websites

  • Other organisations

A reference to a third party does not, by itself, constitute endorsement, certification, approval, verification, or a guarantee.

Calyx Softs is not responsible for the independent acts, omissions, statements, products, services, performance, solvency, compliance, availability, or conduct of third parties.

Any relationship or transaction entered into with a third party is between the relevant parties.

12. Intellectual Property

Unless otherwise stated, all intellectual-property rights in the website and its content are owned by, licensed to, or lawfully used by Calyx Softs.

This may include:

  • Text

  • Graphics

  • Branding

  • Logos

  • Images

  • Documents

  • Reports

  • Databases

  • Research materials

  • Templates

  • Software

  • Website design

  • Workflow structures

  • Automated systems

You may view, download, and print website material for your own legitimate internal business use.

You may not, without prior written consent:

  • Reproduce content for commercial exploitation

  • Republish substantial parts of the website

  • Sell or license website content

  • Redistribute reports or proprietary materials

  • Remove copyright or ownership notices

  • Modify protected materials

  • Create derivative commercial products

  • Copy databases or structured datasets

  • Use content to train or develop competing systems

Nothing in these Terms transfers ownership of Calyx Softs intellectual property to you.

13. Acceptable Use

You agree not to:

  • Use the website unlawfully

  • Submit false, deceptive, or misleading information

  • Impersonate another person or organisation

  • Attempt unauthorised access to systems or accounts

  • Interfere with website operation

  • Introduce malware or harmful code

  • Circumvent security controls

  • Probe or test system vulnerabilities without permission

  • Use automated scraping tools without written permission

  • Extract or reproduce substantial website content

  • Attempt to access confidential information

  • Use Ask Caly to generate unlawful, abusive, or harmful content

  • Submit information that infringes third-party rights

We may restrict, suspend, or terminate access where misuse is suspected.

14. External Links

The website may contain links to third-party websites or services.

Calyx Softs does not control those websites and is not responsible for their:

  • Content

  • Availability

  • Security

  • Accuracy

  • Products

  • Services

  • Privacy practices

  • Terms and conditions

Accessing third-party websites is at your own risk.

15. Website Availability and Changes

We do not guarantee uninterrupted or error-free availability of the website, Ask Caly, or related systems.

We may, without prior notice:

  • Modify content

  • Correct errors

  • Add or remove features

  • Suspend access

  • Perform maintenance

  • Update functionality

  • Change service descriptions

  • Replace automated systems

  • Discontinue parts of the website

We are not obliged to maintain any particular website feature indefinitely.

16. Limitation of Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for:

  • Death or personal injury caused by negligence

  • Fraud or fraudulent misrepresentation

  • Any liability that cannot legally be excluded or limited

Subject to those exceptions, and to the fullest extent permitted by law, Calyx Softs will not be liable for indirect or consequential losses arising from use of, or inability to use, the website.

This may include:

  • Loss of profit

  • Loss of revenue

  • Loss of business

  • Loss of contracts

  • Loss of opportunity

  • Loss of anticipated savings

  • Loss of goodwill

  • Loss of reputation

  • Loss or corruption of data

  • Business interruption

Calyx Softs will not be responsible for losses arising from:

  • Reliance on general website content

  • Reliance on Ask Caly responses

  • Reliance on outdated or incomplete information

  • Actions or omissions of third parties

  • Decisions made without independent verification

  • Unauthorised access caused by circumstances outside our reasonable control

  • Events outside our reasonable control

Any liability arising from paid services will be governed by the applicable client agreement rather than these website Terms of Use.

17. Privacy and Cookies

Use of the website is also governed by the Calyx Softs:

Those documents explain how personal information is collected, used, stored, shared, and protected.

Information submitted through Ask Caly or a website form may be reviewed by automated systems and authorised personnel for enquiry management, service assessment, security, record-keeping, and follow-up purposes, as explained in the Privacy Policy.

18. Changes to These Terms

We may update these Terms of Use from time to time. The current version will be published on the website with the date of the latest update. Changes will apply from the date they are published unless otherwise stated.

Where changes materially affect an existing contracted service, the applicable client agreement will determine whether and how those changes apply.

19. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in effect.

The affected provision will be treated as modified only to the minimum extent necessary to make it valid and enforceable where legally permitted.

20. No Waiver

If Calyx Softs does not immediately enforce a provision of these Terms, that does not mean the right to enforce it has been waived.

Any waiver must be confirmed in writing.

21. Governing Law and Jurisdiction

These Terms of Use are governed by the laws of England and Wales.

Subject to any mandatory legal rights that apply, the courts of England and Wales will have exclusive jurisdiction over disputes arising from or connected with these Terms or use of the website.

22. Contact

For questions about these Terms of Use, contact:

Calyx Softs
Email: info@calyxsofts.com
Location: London, United Kingdom